Help Center

International orders can be placed on our website. Shipping costs for international orders can be calculated prior to checkout. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

The customer is responsible for additional fees that may occur during shipping (customs, duties, brokerage fee, taxes, etc). Certain products, including specific inks are prohibited from being imported into some countries. You are responsible for knowing what items are allowed in your country. If your package is sent back to us, you will not be reimbursed for the shipping fee.

Refused Shipments

The customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.

Address Correction

The customer is responsible for additional charges that may occur due to package interception for address changes. It is the responsibility of the customer to confirm the billing and shipping information after placing an order.

NP Beauty Supplies US does not offer returns on merchandise purchased through the website to avoid cross-contamination issues.

NP Beauty Supplies US tattoo machines are from the US and feature a one-year warranty on all parts. If your machine breaks before one year of purchasing, please send us an email at info@npbrows.vn. We will do our best to look into it and/or send your machine back to our supplier for further assessment. The supplier may replace you a new tattoo machine if it is irreparable.

Please note: the one-year warranty does not cover items subject to general 'wear and tear' such as springs/contact screws/armature bars, nor does it cover neglect or misuse of the machine including dropping, over lubrication, replacing parts on your own, or use of the machine for anything other than its intended purpose.

Turnaround time: We ask for up to 30 business days from the day we receive your machine for a diagnosis to be completed by the supplier, then, we will be able to inform you of how long the repair may take.